TR2007-003

DiamondHelp: A Generic Collaborative Task Guidance System

    •  Charles Rich and Candace L. Sidner, "DiamondHelp: A Generic Collaborative Task Guidance System", Tech. Rep. TR2007-003, Mitsubishi Electric Research Laboratories, Cambridge, MA, February 2007.
      BibTeX TR2007-003 PDF
      • @techreport{MERL_TR2007-003,
      • author = {Charles Rich and Candace L. Sidner},
      • title = {DiamondHelp: A Generic Collaborative Task Guidance System},
      • institution = {MERL - Mitsubishi Electric Research Laboratories},
      • address = {Cambridge, MA 02139},
      • number = {TR2007-003},
      • month = feb,
      • year = 2007,
      • url = {https://www.merl.com/publications/TR2007-003/}
      • }
Abstract:

DiamondHelp is a generic collaborative task guidance system motivated by the current usability crisis in high-tech home products. It combines an application-independent conversational interface (adapted from online chat programs) with an application-specific direct manipulation interfaces. DiamondHelp is implemented in Java and uses Collagen for representing and using task models.